I apply in-depth programming knowledge and analytical skills to research and evaluate stakeholders’ technical challenges and strategize improvement opportunities and solutions. Furthermore, I provide technical assistance, guidance, support, and training to both end-users and their supervisors in the operation of software applications.
Examples of the Business Value I Add to Projects Include . . .
The ACSES (Automated Child Support Enforcement System) pilot project, designed to improve child-support payment enforcement, was in process of initiation at Burlington County, NJ site (before statewide rollout).
- County staff and state staff groups (both would use application) were hostile toward new system.
- Both groups experienced friction with each other.
- State personnel had received minimal system training and their general computer expertise was limited.
Initially, gained personal trust of:
- State site manager by demonstrating troubleshooting expertise.
- County staff by promoting cooperative atmosphere, which established a position to assess their challenges and document performance and system discrepancies.
By pilot’s end, my efforts led to:
- Staff that was fully trained in the needed proficiency to operate ACSES system.
- Confidence of TCA (top official below assignment judge), chief probation officer, child support manager, and bookkeeping and enforcement staff for me, my site manager, and various other state staff members.
- Avoided possible federal sanctions by on-time deployment.
- Established Burlington County site as contact point for other counties implementing conversion.
Gained statewide reputation as project’s most trusted state staff official which streamlined process.
- Received instant confidence of personnel at 3 other conversion sites.
- Hired for permanent position in Monmouth County specifically created with my expertise in mind.
A company specializing in healthcare software used legacy code.
- Turnover time for debugging projects was 6 months.
- Applied in-depth knowledge of troubleshooting methodologies based on extensive experience, a “big picture” view, and programmer- and end-user-centric focus.
- In 2 months, eliminated 6-month debugging queue with new turnaround time of 1-week maximum.
Federal regulations required and funding was contingent on reporting of child support arrearage allocation data.
- Arrearage data was stored in Acrobat files using columnar format that did not export properly into text format.
As a result:
- State was misreporting data to federal authorities.
- Federal regulators stipulated that problem be solved in 90 days or federal funding would be terminated.
- IT departments of both executive branch and judicial branch were unable to determine solution.
- Conducted online research and found application capable of accurate data format conversions.
- Moved files from CD acrobat format to text files.
- Analyzed files and wrote code to generate transactions needed for mainframe input, noting and further correcting areas where columnar data specifications needed further refinement.
- Transaction data was inputted to mainframe before deadline.
Federal auditors inspected transactions, and specifically mentioned the ease in working with files.
- Sanctions were canceled rescuing $50M+ in federal funding.
Sheriffs’ departments utilized warrant information generated by mainframe system.
- Warrants were being printed in unacceptable fashion, necessitating probation departments to research and type every warrant (taking approximately 5 minutes each, plus time for supervisor review).
This slowed down processing process and caused entry backlog resulting in:
- Negative impact on collections and service of warrants.
- Overtime payments to existing staff and consideration of hiring extra staff.
- Developed solution after ascertaining needs of Sheriffs’ Association and probation departments.
- Reviewed several warrant samples.
Wrote Visual Basic (VB) program that:
- Researched and produced standardized warrant.
- Confidential information sheet that gave sheriffs more information (in later upgrade).
- Met statewide standards (with localized options regarding county elections of sheriffs).
Clerical staff could then:
- Enter case ID in process that averaged 10 seconds (instead of 5 minutes).
- Make multiple entries in one sitting, allowing more time for other tasks.
Benefits of new system included:
- Elimination of backlogged entries eliminating need for overtime.
- Greater satisfaction from sheriff’s deputies and increased collections and warrant service.